Job Description
Launch your career in customer support with our exclusive paid training program! ConnectCare Solutions is seeking motivated Chat Support Specialists for our New York and Pennsylvania operations. Enjoy weekly paychecks and comprehensive training to excel in your role. Join our team of dedicated professionals providing exceptional digital customer experiences.
Why Join Us?
- PAID 4-week training program ($15/hour during training)
- Weekly paychecks starting at $18/hour post-training
- Full-time benefits package (health, dental, vision)
- Clear career advancement path
- Remote & hybrid options available
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve product inquiries, technical issues, and billing concerns
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics and quality standards
- Identify process improvement opportunities
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to type 40+ WPM with accuracy
- Basic technical troubleshooting aptitude
- Strong problem-solving abilities
- Customer-centric mindset
- Reliable high-speed internet connection
- Previous customer service experience preferred