Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service from the comfort of your Seattle-area home. As a key member of our virtual support squad, you'll resolve customer inquiries, troubleshoot technical issues, and build lasting relationships—all while enjoying flexible scheduling and comprehensive benefits. At NexusTech Solutions, we believe in empowering our remote workforce with cutting-edge tools and competitive compensation. Your expertise will directly impact customer satisfaction and drive our growth in the Pacific Northwest tech ecosystem.
Responsibilities
- Deliver real-time chat support for software and SaaS products
- Resolve technical issues via secure messaging platforms
- Document cases in CRM systems with precision
- Collaborate with engineering teams to escalate complex bugs
- Proactively identify upsell opportunities for premium features
- Maintain 95% customer satisfaction rating
- Participate in weekly virtual training sessions
Qualifications
- 2+ years customer support experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Intercom platforms
- Exceptional written communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available for rotating weekend shifts
- Bachelor's degree in Communications preferred