Job Description
Join our award-winning customer service team in Cleveland! We're urgently hiring motivated individuals with a passion for helping others. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and the chance to grow with a local leader.
As a key member of our support team, you'll directly impact customer satisfaction while building valuable skills. We value teamwork, empathy, and problem-solving abilities. If you're ready to start a rewarding career in customer service, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for quality and response times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Patience and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Valid work authorization in the US