Job Description
Join our award-winning customer support team at Global Connect Solutions! We're hosting an exclusive hiring event for passionate Chat Support Specialists in Philadelphia. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
What We Offer:
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Modern downtown workspace
Responsibilities
- Deliver exceptional customer service via live chat in real-time
- Resolve technical inquiries and product issues efficiently
- Maintain detailed customer interaction records
- Collaborate with team members to improve support workflows
- Adhere to company SLAs and quality standards
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- 70+ WPM typing accuracy
- Proficiency with CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask in high-pressure environments
- Available for evening/weekend shifts
- PA residency required