Job Description
Launch your career in customer service with paid training! ConnectCare Solutions is seeking passionate Local Customer Service Representatives in Atlanta, GA to join our award-winning team. No prior experience required—we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment where your voice matters.
As a vital link between our clients and customers, you'll deliver exceptional experiences while building valuable skills for long-term career advancement. If you're a people person with a drive to learn, apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
- Represent our brand with empathy and positivity in all interactions
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Empathetic approach to customer concerns
- Reliable internet connection for remote work options
- Flexible schedule availability including evenings/weekends
- Typing speed of 30+ WPM