Job Description
Join our award-winning customer support team as an immediate hire Chat Support Specialist in Houston, TX! We're seeking tech-savvy communicators to deliver exceptional digital experiences for Fortune 500 clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career progression.
Why Choose Us?
- Immediate start with paid training
- Health/dental/vision insurance from day one
- Tuition reimbursement program
- Flexible hybrid work options
- Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Maintain 95% customer satisfaction score through empathetic communication
- Document interactions using Zendesk and Salesforce platforms
- Collaborate with Tier 2 support for technical escalations
- Identify upsell opportunities during customer interactions
- Participate in weekly product knowledge workshops
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience
- Minimum 60 WPM typing accuracy
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Spanish bilingual certification a plus
- Available to work rotating weekends