Job Description
Join our dynamic team as a Chat Support Agent and be the first point of contact for our valued customers. This urgent hiring opportunity offers an immediate start date in Dallas, TX, where you'll resolve inquiries, build relationships, and deliver exceptional digital experiences. If you thrive in fast-paced environments and possess stellar communication skills, we want you on board!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to knowledge base improvements and training materials
Qualifications
- Minimum 1 year customer service experience in digital channels
- Exceptional typing skills (60+ WPM) with error-free communication
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred