Job Description
Join our dynamic team as an immediate-start Chat Support Specialist in Denver! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This contract role offers flexible hours and rapid onboarding for qualified candidates. If you thrive in fast-paced digital environments and possess exceptional problem-solving skills, apply today to start your career with us.
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product-related questions
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (CSAT, resolution rates)
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Familiarity with Zendesk or Freshchat platforms
- Ability to multitask in high-volume environments
- Available for immediate start (within 48 hours)