Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking dynamic communicators to deliver exceptional digital experiences for our global clientele. This is an immediate hire opportunity for full-time positions in Houston, TX with competitive pay and comprehensive benefits.
As a key member of our support ecosystem, you'll resolve complex customer inquiries through real-time chat channels, drive satisfaction scores above 95%, and contribute to continuous service improvements. We invest heavily in your development through industry-leading training programs and career advancement pathways.
Ready to launch your career in customer experience? Apply now and start earning within 72 hours!
Responsibilities
- Deliver prompt, accurate support via live chat for 50+ daily customer interactions
- Resolve technical issues and product inquiries using CRM tools and knowledge bases
- Document all interactions with meticulous precision in Zendesk and Salesforce
- Collaborate with Tier 2 specialists to escalate complex technical problems
- Maintain 98% chat availability during scheduled shifts (8am-8pm CT)
- Contribute to knowledge base articles and SOP improvements
- Meet/exceed monthly KPIs for CSAT, FCR, and AHT metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months experience in customer service or digital support
- Exceptional written communication with 95+ WPM typing speed
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Ability to multitask 5+ concurrent chat sessions
- Strong problem-solving skills with analytical mindset
- Flexible availability including nights/weekends as needed
- Must pass background check and drug screening