Job Description
Join our dynamic support team as a Chat Support Specialist in Houston, TX! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. This immediate hire opportunity offers competitive pay, flexible scheduling, and rapid onboarding. Help resolve technical inquiries, build customer loyalty, and grow your career with a forward-thinking company.
Responsibilities
- Provide instant chat support for technical troubleshooting and product inquiries
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLAs and quality assurance standards
- Train on new products and support protocols
Qualifications
- 1+ years customer support experience preferred
- 60+ WPM typing speed with 95% accuracy
- Proficient in Zendesk/Intercom or similar platforms
- Strong problem-solving and conflict resolution skills
- Available for immediate start and flexible shifts
- High school diploma or equivalent required