Job Description
Join our dynamic support team as a Night Shift Chat Support Agent in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional customer service through real-time chat channels. This full-time, overnight position offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Enjoy a modern remote-friendly environment with comprehensive training and growth opportunities.
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA standards and quality metrics
- Proactively identify process improvement opportunities
- Train on new products/services quarterly
- Support multiple digital platforms (web/mobile)
Qualifications
- High school diploma or equivalent required
- 1+ years customer support experience preferred
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency with CRM tools (Zendesk/Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for consistent overnight shifts (10PM-6AM)
- Reliable high-speed internet connection