Job Description
Join our award-winning customer support team as a Local Chat Support Specialist! We're seeking enthusiastic individuals with no prior experience to deliver exceptional digital customer experiences through our live chat platform. This is your gateway to a rewarding career in tech support with comprehensive paid training, flexible scheduling options, and growth opportunities into leadership roles. Our Charlotte-based team thrives on collaboration and innovation, offering a supportive environment where your voice matters. Participate in our exclusive hiring event on October 15th for immediate consideration!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Troubleshoot technical issues using our knowledge base and diagnostic tools
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior agents to resolve complex customer escalations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to master product updates
- Contribute to process improvements through team feedback sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional written communication skills (typing test required)
- Basic computer proficiency with ability to multitask
- Strong problem-solving abilities with a customer-first mindset
- Availability to work evenings/weekends based on business needs
- Reliable transportation to our Charlotte headquarters
- Must pass background check and drug screening
- Positive attitude and willingness to learn new technologies