Job Description
Join our dynamic team as a Chat Support Specialist in San Jose, CA! We're hosting an exclusive hiring event for immediate full-time positions. As a key member of our customer success team, you'll deliver exceptional support through real-time chat channels while building lasting client relationships.
This is your chance to launch a rewarding career in tech support with competitive pay, comprehensive benefits, and rapid onboarding. Perfect for detail-oriented communicators who thrive in fast-paced digital environments.
Responsibilities
- Provide instant, professional support via chat for technical inquiries and product guidance
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions and escalate complex cases to senior specialists
- Collaborate with cross-functional teams to improve support workflows
- Maintain customer satisfaction scores above 95% through proactive communication
- Participate in ongoing training for new products and support techniques
- Support 24/7 rotational schedule with premium pay for nights/weekends
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar support platforms
- Strong problem-solving skills with ability to troubleshoot technical issues
- High school diploma or equivalent; associate's degree preferred
- Fluency in English (bilingual Spanish candidates highly valued)
- Ability to work flexible schedules including evenings/weekends
- Must pass background check and drug screening