Job Description
Join our award-winning customer support team as a Chat Support Specialist in Columbus! We're offering immediate hire positions with comprehensive paid training to launch your career in tech support. No experience necessary—just a passion for helping others and strong communication skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our rapidly growing company.
Why Join Us?
• Paid 2-week training program
• Health/dental/vision benefits after 90 days
• Remote work options after training
• Quarterly performance bonuses
• Career path into senior support roles
Responsibilities
- Provide real-time chat support to customers via web-based platform
- Troubleshoot technical issues for software/hardware products
- Document customer interactions in CRM system with precision
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to SLA response time standards (avg. 30 sec)
- Participate in weekly improvement workshops
Qualifications
- High school diploma or equivalent required
- Minimum 50 WPM typing accuracy (test required)
- Experience with live chat support preferred but not required
- Proficiency in Microsoft Office and CRM software
- Excellent written communication skills with proper grammar
- Ability to multitask in fast-paced digital environment
- Must pass background check and drug screening
- Reliable internet connection (minimum 20 Mbps)