Job Description
Join our award-winning team at Innovate Solutions NC as a Part-Time Customer Service Representative! We're hosting a dynamic hiring event in Charlotte for passionate individuals who thrive in customer-centric environments. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our rapidly expanding organization. You'll be the face of our brand, delivering exceptional experiences that drive customer loyalty and satisfaction. Bring your positive energy and problem-solving skills to join our mission of redefining service excellence in North Carolina!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues efficiently using CRM systems
- Document interactions and update customer records accurately in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify opportunities to upsell products/services while maintaining trust
- Adhere to compliance protocols and data security standards
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment with shifting priorities
- Available to work evenings/weekends (20-30 hours/week)
- Valid NC driver's license for occasional off-site meetings