Job Description
Join Austin's fastest-growing tech hub as a Chat Support Specialist! We're seeking dynamic communicators to deliver exceptional customer experiences through real-time chat. No prior experience needed – we provide comprehensive training and flexible scheduling. This contract role offers immediate start, competitive pay, and the opportunity to work with innovative products. Perfect for tech-savvy individuals who thrive in fast-paced digital environments.
Why Choose Austech Solutions?
- Competitive hourly rates with performance bonuses
- Remote-friendly with optional downtown office access
- Career advancement into tech and product roles
- Cutting-edge tools and continuous learning opportunities
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and escalation protocols
- Document interactions and update CRM with accurate details
- Collaborate with engineering teams to report product bugs
- Maintain 95%+ customer satisfaction rating
- Participate in weekly product training sessions
- Monitor chat queues during peak business hours
Qualifications
- Exceptional written communication skills in English
- Ability to multitask 5+ concurrent conversations
- High school diploma or equivalent (college preferred)
- Proficient with G Suite and CRM platforms
- Customer service experience (chat/phone/email)
- Strong problem-solving and empathy skills
- Reliable internet connection (minimum 50 Mbps)
- Available for evening/weekend shifts (4-12 hours/week)