Job Description
Are you a people person looking for a rewarding career in Louisville, KY? We are seeking a dedicated Customer Service Representative to join our high-performing team. We offer weekly pay and comprehensive paid training to ensure your success from day one.
In this role, you will be the face of our brand, interacting with clients to resolve issues, answer inquiries, and provide top-tier support. If you are looking for a stable job with growth potential and a supportive work environment, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer complaints and escalations efficiently to ensure satisfaction.
- Process orders, returns, and account updates accurately in our CRM system.
- Provide detailed product and service information to assist customers.
- Document all customer interactions and maintain up-to-date records.
- Collaborate with the sales and support teams to improve service processes.
- Adhere to all company policies and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred, but we provide paid training for motivated candidates.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency, including Microsoft Office Suite.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Must be willing to work flexible shifts, including evenings and weekends.