Job Description
Join our award-winning support team as a Chat Support Specialist and make an immediate impact! ConnectSolutions Inc. is seeking passionate communicators to deliver exceptional customer experiences through live chat channels. This full-time role offers rapid onboarding and the chance to work with cutting-edge technology while supporting diverse clients across industries. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment in the heart of New York City.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical and billing issues using knowledge bases and troubleshooting tools
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via chat/email/phone
- Exceptional written communication skills with professional tone
- Ability to multitask across 5+ chat conversations simultaneously
- Proficiency in CRM software (Zendesk/Salesforce)
- Type 60+ WPM with 98% accuracy
- Available for flexible shifts including weekends