Job Description
Are you a dedicated problem solver looking for a rewarding career in customer service? Apex Customer Solutions is seeking a Chat Support Specialist to join our growing team in Austin, TX. We offer an immediate start, competitive pay, and a dynamic work environment.
As a Chat Support Specialist, you will be the voice of our brand, helping customers resolve their issues efficiently through live chat. If you have a passion for technology and helping people, we want to hear from you!
Responsibilities
- Respond to customer inquiries via live chat in a professional and friendly manner.
- troubleshoot technical issues and provide step-by-step solutions.
- Manage multiple chat conversations simultaneously while maintaining high quality.
- Escalate complex issues to the appropriate department.
- Maintain accurate records of customer interactions in the CRM system.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or equivalent; technical degree preferred.
- Previous experience in customer support or chat support is a plus.
- Excellent typing speed (minimum 40-50 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.