Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional real-time support through our digital platforms. Enjoy a modern workspace, comprehensive training, and opportunities for career growth in a rapidly expanding tech company. Perfect for detail-oriented professionals who thrive in fast-paced digital environments.
Why NexusConnect? Competitive benefits, flexible scheduling options, and a culture that values work-life balance. Start immediately and make an impact!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities to enhance customer experience
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in continuous training to master product knowledge
- Monitor chat queues and maintain response time targets under 60 seconds
Qualifications
- Minimum 6 months of customer service or chat support experience
- Exceptional typing speed (60+ WPM) with 95%+ accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Strong problem-solving abilities with tech troubleshooting skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree a plus
- Must be available for flexible shifts including weekends
- Residency in Fort Worth metro area required