Job Description
Join TechConnect Solutions' award-winning support team! We're urgently hiring passionate Chat Support Specialists in San Antonio, TX for immediate start positions. Deliver exceptional customer experiences through live chat while supporting our cutting-edge tech products. This is your chance to launch a rewarding career in customer service with competitive pay and comprehensive training. No nights/weekends required!
Responsibilities
- Resolve customer inquiries via real-time chat with exceptional professionalism and speed
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through continuous training modules
- Meet/exceed performance metrics (response time, resolution rate, CSAT)
- Proactively identify upsell opportunities for service enhancements
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience (chat/email/phone)
- Exceptional written communication skills with flawless grammar
- Proficient in CRM software (Zendesk/Salesforce)
- Ability to multitask 3-4 concurrent chat sessions
- Reside in San Antonio, TX area (no relocation offered)
- Available for immediate onboarding (within 48 hours)
- Must pass background/drug screening