Job Description
Join our exclusive hiring event for Chat Support Specialists in San Jose, CA! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital channels. This night shift role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Perfect for night owls who excel in problem-solving and building rapport remotely.
Responsibilities
- Provide real-time chat support for technical products via web and mobile platforms
- Resolve customer inquiries, troubleshoot issues, and escalate complex problems
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to improve support processes
- Maintain high CSAT scores and response time metrics
- Participate in continuous training on new products and tools
Qualifications
- 1+ years of customer support experience (chat/voice preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and helpdesk tools (e.g., Zendesk, Salesforce)
- Ability to work independently during night shifts (10 PM - 6 AM PST)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; tech certifications a plus