Job Description
Join our dynamic team as a Chat Support Specialist in Chicago! We're hosting an exclusive hiring event for night shift professionals ready to deliver exceptional digital customer experiences. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. As a key member of our support team, you'll be the digital face of our brand, resolving inquiries with speed and empathy while working flexible evening hours.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and troubleshoot technical issues using CRM systems
- Maintain high customer satisfaction metrics with 95%+ resolution rates
- Collaborate with cross-functional teams to improve support workflows
- Adhere to SLAs and maintain consistent response times under 60 seconds
- Participate in ongoing training to master product knowledge
- Identify trends and escalate complex issues to senior specialists
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to type 50+ WPM with high accuracy
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Comfortable working night shifts (11 PM - 7 AM CT)
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and multitasking abilities
- Resilience under pressure during peak support hours