Job Description
Join our elite support team at Global Connect Solutions! We're seeking dedicated Chat Support Specialists for our night shift operations in Chicago. This is your chance to launch a rewarding career in customer service with competitive compensation, comprehensive benefits, and rapid growth opportunities. Our hiring event connects you directly with hiring managers – no endless applications! Enjoy a modern downtown workspace, flexible scheduling options, and the satisfaction of resolving complex customer issues. Don't miss this exclusive opportunity to join Chicago's premier support team!
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and product-related issues efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Adhere to service level agreements (SLAs) and quality standards
- Contribute to continuous improvement of support processes
- Participate in ongoing training and skill development
Qualifications
- Minimum 1 year experience in customer support role
- Excellent typing speed (60+ WPM) and written communication
- Proficiency with CRM software and chat platforms
- Strong problem-solving and conflict resolution abilities
- Available to work night shift (10 PM - 6 AM CST)
- High school diploma or equivalent; college degree preferred
- Ability to thrive in fast-paced, remote-friendly environment