Job Description
Join our award-winning customer support team as a Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences during night shifts (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. Become part of a dynamic remote-first culture where your problem-solving skills shine!
Responsibilities
- Provide real-time chat support for high-volume tech product inquiries
- Resolve customer issues with empathy and technical precision
- Document interactions and escalate complex cases to Tier 2 support
- Maintain 95% customer satisfaction score through quality communication
- Collaborate with global teams to improve support workflows
- Adhere to SLAs and response time metrics
- Participate in ongoing product training and certification programs
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficient in CRM software (Zendesk/Salesforce preferred)
- Strong troubleshooting skills for software/hardware issues
- Available for consistent night shift schedule (10 PM - 6 AM CST)
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Reliable high-speed internet connection for remote work