Job Description
Start your tech career with no experience required! ConnectCare Solutions is hiring Chat Support Specialists in Fort Worth, TX. Join our dynamic team providing exceptional customer service through digital channels. We offer paid training, flexible scheduling, and growth opportunities into IT and leadership roles.
Why Join Us?
- Comprehensive paid training program
- Health benefits after 60 days
- Tuition reimbursement opportunities
- Regular team-building events
We're hosting a hiring event in Ohio on October 15th for multiple locations including Fort Worth. Apply now to secure your spot!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Troubleshoot technical issues using knowledge base tools
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet monthly quality and productivity metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Basic computer proficiency (Windows, browsers, email)
- Customer service mindset with empathy
- Flexible availability including weekends
- Must pass background check