Job Description
Join our award-winning customer service team in the heart of Minneapolis! ConnectSphere Solutions is seeking dynamic individuals to deliver exceptional support experiences. This immediate-start opportunity offers competitive pay, comprehensive training, and a vibrant downtown work environment. Help shape the future of client interactions while advancing your career in a fast-paced, tech-forward setting.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve service processes
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication abilities
- Ability to multitask in high-pressure situations
- Flexibility to work rotating shifts (including evenings)
- Relevant certification (e.g., Call Center Certified) preferred