Job Description
Join Houston Connect Services as a Local Customer Service Representative and enjoy the stability of weekly pay! We're seeking dedicated professionals to deliver exceptional support to our Houston community. This role offers immediate start, comprehensive training, and a collaborative team environment where your growth is prioritized. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and adhere to compliance protocols
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including call handling time and first-contact resolution
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in retail, hospitality, or call centers
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills and ability to de-escalate sensitive situations
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including evenings and weekends
- Must pass background check and drug screening