Job Description
Launch your customer service career with TechConnect Solutions! We're seeking enthusiastic Chat Support Specialists for our Atlanta team. No experience required – we provide comprehensive training to help you succeed. Join our dynamic environment where your communication skills shine while assisting customers via live chat. Enjoy competitive pay, benefits, and growth opportunities in a supportive workplace.
Why Join Us?
- Industry-leading training program
- Health/dental/vision benefits after 60 days
- Clear advancement path to senior roles
- Modern downtown Atlanta office
- Flexible scheduling options
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and product issues efficiently
- Maintain detailed customer interaction records
- Collaborate with team members for seamless service delivery
- Meet performance metrics (response time, CSAT scores)
- Stay updated on product knowledge and policies
- Escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent
- No experience required – we train all new hires
- Exceptional written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing accuracy
- Positive attitude and customer-first mindset
- Must be available for weekend shifts