Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional digital support to our global clients. This is your gateway to a thriving career in customer service with comprehensive training, growth opportunities, and a supportive team environment. Perfect for recent graduates, career changers, or anyone looking to start in tech!
Why Join Us?
- Full paid training program covering communication techniques, product knowledge, and troubleshooting
- Clear career path advancement into senior support or team leadership
- Modern downtown San Diego office with flexible hybrid options
- Comprehensive benefits including health insurance, 401K matching, and paid time off
- Regular team-building events and recognition programs
Responsibilities
- Deliver real-time customer support via chat for e-commerce and SaaS clients
- Resolve product inquiries, technical issues, and order processing concerns
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for response time, resolution rate, and CSAT scores
- Participate in monthly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- No experience required - we provide all training!
- High school diploma or equivalent (college students welcome)
- Exceptional written communication skills with professional tone
- Strong problem-solving abilities and patience
- Proficient in typing (minimum 40 WPM) and basic computer navigation
- Must be authorized to work in the United States
- Reside in San Diego or willing to relocate
- Available for on-site training (first 3 weeks)