Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking enthusiastic Remote Customer Service Representatives in Memphis, TN and Georgia to join our growing team. No prior experience required – we provide comprehensive training and support to help you thrive. Enjoy the flexibility of working from home while delivering exceptional service to our diverse client base.
Why Join Us?
- Competitive hourly pay with performance incentives
- 100% remote work opportunity
- Comprehensive paid training and ongoing development
- Health, dental, and vision benefits (full-time)
- Career advancement paths within our growing organization
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics (call quality, resolution time)
- Collaborate with team members to share best practices
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Reliable high-speed internet and quiet home workspace
- Basic computer proficiency (Windows OS, browsers)
- Customer-focused mindset and problem-solving ability
- No prior experience necessary – training provided!