Job Description
Join our award-winning team as a Customer Service Representative at our exclusive Atlanta Hiring Event! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within a Fortune 500 company.
At Global Solutions Group, we believe our people are our greatest asset. This hiring event offers a streamlined application process, on-the-spot interviews, and same-day conditional offers for qualified candidates. Bring your energy, empathy, and problem-solving skills – we'll provide the training and tools to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer issues
- Identify opportunities to improve customer experiences and service processes
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team culture through knowledge sharing and mentorship
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment with minimal supervision
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening