Job Description
Join our award-winning call center team in Columbus, OH! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Attend our exclusive hiring event in Georgia on October 28th to interview on-site and receive priority consideration! No experience necessary—full training provided.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently and in a team setting
- Comfortable with night shift schedule (11 PM - 7 AM)
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-first mindset