Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our clients' brands! We're seeking passionate communicators to deliver exceptional real-time support from our Orlando hub. Enjoy competitive pay, comprehensive training, and a vibrant team environment while helping customers resolve issues instantly through chat platforms. This is your opportunity to launch a rewarding career in customer service with immediate start availability.
Responsibilities
- Provide real-time customer support via chat, email, and social media channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 6 months customer service or chat support experience
- Excellent typing skills (60+ WPM) with strong written communication
- Proficiency in CRM software and chat platforms (Zendesk, Intercom)
- Ability to multitask in fast-paced digital environments
- Must be authorized to work in the United States
- Florida residents preferred for immediate onboarding