Job Description
Join Our Elite Call Center Team in Dallas, TX! Weekend Shifts with Paid Training – No Experience Needed!
Are you ready to launch your career in customer service with weekend flexibility and comprehensive paid training? Customer Connect Solutions is seeking motivated Call Center Representatives for our Dallas, TX location. Enjoy competitive pay, career growth, and a supportive environment while serving diverse clients across North America.
Why Choose Us?
- PAID TRAINING: Master customer service skills, CRM systems, and communication techniques
- WEEKEND AVAILABILITY: Saturday/Sunday shifts with weekday options
- CAREER GROWTH: Clear advancement paths to team lead/supervisor roles
- BENEFITS: Health insurance, 401(k), and performance bonuses
Perfect for career changers, recent graduates, and customer service enthusiasts!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM software
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR)
- Document interactions accurately and maintain client records
- Collaborate with team leads to improve service quality
- Participate in ongoing training for product updates and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Resilience under pressure with conflict resolution experience
- Weekend availability (Saturday/Sunday) mandatory
- Type 35+ WPM with strong computer literacy
- No prior call center experience required – training provided!