Job Description
Join ConnectCare Solutions as a Chat Support Specialist and be the frontline hero for our valued customers! We're seeking empathetic communicators to deliver exceptional assistance via live chat in a fast-paced, dynamic environment. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on growth and work-life balance. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed chat logs and documentation for quality assurance
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Proactively identify opportunities to improve customer experience
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or chat support role
- Exceptional written communication and typing skills (60+ WPM)
- Proficient with CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Available for flexible shifts including evenings/weekends
- Reliable high-speed internet and quiet home workspace
- Florida residency required for local support roles