Job Description
Join our award-winning support team in the heart of Washington DC! Capital Connect Solutions is seeking passionate Chat Support Specialists to deliver exceptional customer experiences through digital channels. We provide comprehensive paid training to ensure your success in this dynamic role. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in our downtown headquarters.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities through consultative conversations
- Maintain product knowledge through continuous learning modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with exceptional accuracy
- Previous customer service experience strongly preferred
- Proficiency with CRM software and chat platforms
- Strong problem-solving and multitasking abilities
- Ability to work flexible hours including evenings/weekends
- Clear communication skills in both written and verbal English