Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Memphis, TN. If you are looking for a rewarding career with paid training and growth opportunities, this is the perfect role for you.
At Apex Support Solutions, we believe in investing in our people. Whether you are new to the industry or looking to advance your career, our comprehensive paid training program will equip you with the skills you need to succeed.
Why Join Us?
- Competitive hourly wage ($18.00 - $25.00/hr)
- Comprehensive Paid Training (No experience required)
- Health, Dental, and Vision Insurance
- Paid Time Off and Retirement Plans
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer complaints, issues, and questions professionally and efficiently.
- Process orders, returns, and exchanges accurately.
- Update customer information and account records in our CRM system.
- Collaborate with team members to ensure seamless service delivery.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work full-time hours, including weekends and holidays if required.