Job Description
Join TechConnect Solutions as a Night Shift Chat Support Agent and deliver exceptional remote customer service from home! We're seeking tech-savvy professionals to resolve inquiries via live chat during overnight hours. This full-time role offers competitive pay, comprehensive training, and a flexible remote setup. Be the digital voice of our brand while supporting cutting-edge tech solutions for global clients.
Responsibilities
- Respond to customer inquiries via live chat with speed and precision
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed documentation of interactions in CRM systems
- Escalate complex cases to senior support specialists
- Adhere to SLA metrics for response and resolution times
- Collaborate with cross-functional teams to improve support workflows
- Identify trends in customer feedback for process improvements
Qualifications
- Minimum 2 years of customer support experience
- Proven expertise in live chat platforms (Intercom, Zendesk, etc.)
- Strong written communication skills with professional tone
- Ability to troubleshoot software/hardware issues independently
- Reliable high-speed internet and dedicated home office space
- Comfortable working night shift (10 PM - 6 AM PST)
- Experience with remote collaboration tools (Slack, Teams)