Job Description
Join our award-winning support team as a Chat Support Specialist in Charlotte! We're seeking passionate individuals to deliver exceptional customer experiences through digital channels. No prior experience required – we provide comprehensive paid training to launch your career in tech support. Enjoy competitive compensation, flexible scheduling options, and clear advancement pathways within our growing company.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Health/dental/vision benefits after 60 days
- 401(k) with company match
- Monthly performance bonuses
- Modern downtown Charlotte workspace
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (response time, CSAT, resolution rate)
- Identify process improvement opportunities and provide feedback
- Adhere to company security protocols and data privacy standards
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with strong grammar
- Comfortable with multitasking in fast-paced digital environments
- Basic computer proficiency and ability to learn new software quickly
- Customer service mindset with patience and empathy
- Reliable internet connection for hybrid work options
- Must pass background check and drug screening
- Authorization to work in the United States