Job Description
Join NexaCare Solutions as a Chat Support Specialist in Charlotte and kickstart your tech career with our comprehensive paid training program! We're seeking passionate individuals to provide exceptional customer support through our digital chat platforms. Enjoy competitive pay, career advancement opportunities, and a vibrant work environment in the heart of Charlotte's tech corridor. No prior experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Deliver real-time customer support via text chat across multiple platforms
- Resolve technical inquiries, billing questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain positive customer satisfaction metrics
- Participate in ongoing training to refine support techniques
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with typing speed of 40+ WPM
- Strong problem-solving and empathy skills
- Must be authorized to work in the US
- Charlotte local residency preferred