Job Description
Join our award-winning customer support team as a Local Chat Support Specialist in Dallas, TX! We're seeking tech-savvy communicators to deliver exceptional virtual assistance through live chat platforms. This full-time role offers competitive benefits, career growth opportunities, and the chance to make a real impact in our clients' success.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Hybrid work schedule after training
Our ideal candidate thrives in fast-paced digital environments and possesses a natural ability to de-escalate concerns with empathy and precision.
Responsibilities
- Provide real-time technical support via live chat for software and digital products
- Resolve customer inquiries within SLA targets while maintaining CSAT scores >95%
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with Tier 2 teams for complex technical escalations
- Proactively identify product improvement opportunities through customer feedback
- Maintain expertise on company products through continuous training modules
- Participate in quarterly hackathons to enhance support workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in digital support channels
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong troubleshooting skills for common technical issues
- Ability to work rotating weekends/holidays based on business needs
- Dallas residency required for in-person onboarding (2 weeks)
- Must pass background check and drug screening