Job Description
We are currently looking for dedicated individuals to join our team for Urgent Chat Support Hiring positions in Ohio. If you are a people-person who loves solving problems and has a knack for clear communication, we want to hear from you.
At Apex, we believe in growing our team from within. That is why we offer a comprehensive Paid Training Program designed to equip you with the skills necessary to excel. No prior experience is required—just bring your enthusiasm and we will provide the rest.
Why Apply?
- Paid Training included
- Competitive hourly rate
- Career growth opportunities
- Supportive team environment
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Assist customers in troubleshooting product issues and explaining features.
- Maintain a professional, friendly, and empathetic tone in all written communications.
- Log customer interactions and feedback into the CRM database.
- Collaborate with the technical team to resolve complex customer escalations.
- Stay up-to-date with product knowledge and policy changes.
Qualifications
- High school diploma or GED required.
- Must have a reliable computer and high-speed internet connection.
- Strong written English skills with excellent grammar and punctuation.
- Minimum typing speed of 35-40 WPM.
- Previous customer service experience is a plus but not mandatory.
- Ability to work flexible shifts, including evenings, weekends, and holidays.