Job Description
Join Oakland's Premier Customer Service Team – Start Immediately!
Looking for a rewarding career in customer service? Oakland Customer Solutions is seeking passionate Local Customer Service Representatives to join our dynamic team. As a key member of our Oakland-based support center, you'll directly impact customer satisfaction while building a stable career path with competitive pay and comprehensive benefits.
Why Choose Us?
- Immediate start opportunity
- Comprehensive health/dental/vision benefits
- Career advancement program
- Modern downtown Oakland workspace
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM systems and escalation protocols
- Document all interactions accurately in Salesforce database
- Collaborate with cross-functional teams to resolve systemic issues
- Maintain product knowledge through continuous training modules
- Exceed monthly KPIs including CSAT, FCR, and AHT targets
- Participate in weekly team improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment
- Excellent verbal/written communication skills
- High school diploma or equivalent required
- Flexibility to work evenings/weekends as needed
- Valid CA driver's license for occasional off-site meetings