Job Description
Join our award-winning customer service team in Nashville and make an immediate impact! We're seeking dynamic individuals to deliver exceptional support experiences for our diverse client base. This full-time temporary position offers a competitive hourly rate, comprehensive training, and the opportunity to develop valuable career skills in a fast-paced, collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using CRM systems and established protocols
- Process transactions, updates, and service requests with 99% accuracy
- Collaborate with team members to improve service workflows and customer satisfaction
- Document all interactions meticulously in compliance with company policies
- Meet performance metrics including resolution times and CSAT scores
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience or proven transferable skills
- Exceptional verbal/written communication and active listening abilities
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with a customer-first mindset
- Ability to multitask in high-volume environments
- Reliable transportation to downtown Nashville location
- Flexible availability including evenings/weekends as needed