Job Description
Immediate Start Opportunity! Join our dynamic team at GlobalConnect Solutions as a Customer Service Representative in San Francisco, Illinois. We're urgently seeking passionate individuals to deliver exceptional customer experiences and resolve inquiries with precision and empathy. This full-time role offers competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a B2B/B2C environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced setting
- Basic technical troubleshooting aptitude
- Flexibility to work weekends/holidays as needed