Job Description
Join our elite customer support team in Jacksonville, FL! We're seeking motivated Chat Support Specialists with paid training and weekly pay opportunities. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy a modern work environment with growth potential, competitive benefits, and the stability of a full-time role.
Responsibilities
- Deliver exceptional customer support via live chat
- Troubleshoot technical issues for enterprise clients
- Document interactions accurately in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Maintain performance metrics (CSAT, resolution time)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Jacksonville office