Job Description
Join TechConnect Solutions as a Chat Support Specialist and be the digital face of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat. This part-time role offers flexible scheduling and immediate start for Austin-based professionals passionate about problem-solving and customer delight. If you thrive in fast-paced digital environments and want to make an impact, apply today!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Monitor chat queues for rapid response times and service level targets
- Identify process improvement opportunities to enhance customer satisfaction
- Train on new products and services to maintain accurate knowledge base
- Support multiple digital platforms including web chat and messaging apps
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Exceptional written communication skills with 50+ WPM typing ability
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving skills and emotional intelligence
- Ability to multitask across 3-5 concurrent chat conversations
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening