Job Description
Join our award-winning remote support team and deliver exceptional customer experiences from home! SupportHub Global is seeking friendly, tech-savvy Chat Support Specialists to assist customers across San Antonio and Ohio through live chat platforms. Enjoy flexible scheduling, comprehensive training, and a vibrant virtual team environment while making a real impact on customer satisfaction.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Full benefits package (health/dental/vision) for 20+ hours/week
- Free home office equipment and tech stipend
- Clear career growth paths into senior roles
- Monthly virtual team-building events
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM system
- Escalate complex issues to senior support specialists
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing product and soft skills training
- Collaborate with remote team members via Slack and Zoom
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience (chat support a plus)
- Exceptional written communication skills in English
- Reliable high-speed internet and quiet home workspace
- Proficiency with Windows/macOS and basic troubleshooting
- Ability to multitask in fast-paced digital environments
- Available for evenings/weekends (15-25 hours/week)
- Must reside in San Antonio, TX or Ohio