Job Description
Join TechConnect Solutions as a Chat Support Specialist in Columbus, OH! We're seeking motivated individuals to provide exceptional customer service through live chat channels. This part-time role includes comprehensive paid training to equip you with the tools for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Deliver prompt, professional customer support via live chat
- Resolve technical inquiries, billing questions, and product issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong typing skills (45+ WPM)
- Excellent written communication abilities
- Basic computer proficiency with multitasking skills
- Customer service experience or aptitude
- Ability to work independently and as part of a team
- Reliable internet connection for remote work
- Must pass background check and drug screen